Frequently Asked Questions

No, Royale^® tissue products are unchanged. Royale^® tissue products have always been associated with quality and softness, and this is still the case. With Royale^® tissue products, you can care about the environment without having to compromise quality.

Carbon neutral means that all greenhouse gas emissions released into the atmosphere from an organization's activity is balanced by an equivalent amount being removed.

PAS 2060:2014 is being officially withdrawn from use on November 30, 2025. It is being replaced by ISO 14068-1:2023. Royale^® has proactively transitioned to ISO 14068-1:2023 to align with the most up-to-date standards for claims of carbon neutrality. Learn more

Each year, forests we manage remove more carbon than is emitted in the lifecycle of Royale^® tissue products.† Carbon neutrality of Royale^® tissue products is another step in a larger commitment to caring about the environment**.

Learn more about our 2030 sustainability goals here!

PAS 2060:2014 is being officially withdrawn from use on November 30, 2025. It is being replaced by ISO 14068-1:2023. Royale^® has proactively transitioned to ISO 14068-1:2023 to align with the most up-to-date standards for claims of carbon neutrality.

PAS 2060:2014 is being officially withdrawn on November 30, 2025. In December 2024, Royale^® tissue products were verified to ISO 14068-1:2023. During the first half of 2025 products previously labeled using the PAS 2060:2014 standard will be phased out. During this time, there may be dual packaging (with both certifications) in market. We are doing so to minimize packaging wastage during this transition. Given that there is no change to the carbon neutral status of Royale^® products following the ISO 14068-1:2023 standard during this transition period, consumers can be assured that the products they are using remain carbon neutral.

No. Carbon neutrality has been achieved without the use of external offsets. Royale^® tissue products are manufactured by Irving Consumer Products Limited and Irving Consumer Products, Inc., affiliates of J.D. Irving, Limited. J.D. Irving, Limited is recognized for responsible forest management and contributions to ecosystem research, habitat conservation and reforestation. J.D. Irving, Limited and its affiliates plant millions of trees annually, and collectively have planted more than 1 billion trees since 1957.

Learn more about our responsible forest management here.

Yes, only the outside wrapper has changed. Inside the pack, you'll find the same high-quality product you know and love!

Yes, Royale^® Plastic-Free Packaging is made with paper, and the outer packaging can be recycled. We recommend you check your local municipality's website to learn more about the paper materials that can be recycled in your area.

We suggest contacting your local animal shelter to find out how you can get involved! To check if there is a Royale Home for Every Pet Project™ partner shelter near you, visit our shelter support section.

The Royale Home for Every Pet Project™ began in 2020 and raises awareness and funding for pet adoption across Canada.

Royale^® is working with partners in every province across Canada. As part of the Home For Every Project™, Royale^® is providing funding to over 140 animal welfare organizations nationally. To view the full list of our current partners or learn about how your local shelter can become involved, please visit our shelter support section.

Thanks for your interest. We are sorry, the Royale^® Rewards Offer is now officially closed. Please contact support@royale.ca if you have any questions about this program.

No. Royale^® does not contain any inks or dyes in any of our tissue products.

Yes. Royale^® bathroom tissue is made with natural wood fibre and therefore is 100% biodegradable.

Royale^® bathroom tissue is made from 100 percent certified new wood fibre and contains no recycled fibre. We use renewable new wood fibre to ensure that Royale^® bathroom tissue delivers the softness that generations of Canadian families have come to expect. For the parts of our product that do not require softness, we use recycled materials. For instance, the cores used in the rolls of bathroom tissue and paper towels, as well as the cartons used for our facial tissue are all made of recycled fibres.

Yes. Royale^® bathroom tissue is made with natural wood fibre and therefore disposes easily through plumbing systems and is safe for septic systems. Two tests (Column Settling, Anaerobic Disintegration) conducted by independent research companies confirm that Royale^® bathroom tissue disperses quickly and is in fact safe for use with septic tank systems, as long as the septic system is properly sized and maintained in accordance with its manufacturer's specifications.

Royale^® products are available in a variety of options and pack sizes. Royale^® offers a product for every room in your home. To learn more about our extensive offering of family care paper products check out our products section and locate where Royale^® products can be purchased in your area.

Most eyeglass manufacturers do not recommend using tissue products to clean the lenses on your glasses. Please consult your optician for recommended alternatives for your lens care needs.

Yes, our tissue cartons can be recycled at recycling facilities across Canada.

All of the Royale^® facial tissue products are soft and strong enough to handle the worst of colds. But if your nose is really sore and needs a little extra pampering, try Royale^® 3-Ply, our softest and most comforting facial tissue.

Royale^® facial tissue is made from 100 percent certified virgin wood fibre and contains no recycled fibre. We use renewable virgin fibre to ensure that Royale^® facial tissue delivers the softness that generations of Canadian families have come to expect. For the parts of our product that do not require softness, we use recycled materials. For instance, the cores used in the rolls of bathroom tissue and paper towels, as well as the cartons used for our facial tissue are all made of recycled fibres.

Royale^® Napkins are made from 100 percent virgin wood fibre and do not contain recycled fibre. For the parts of our product that do not require softness, we use recycled materials. For instance, the cores used in the rolls of bathroom tissue and paper towels, as well as the cartons used for our facial tissue are all made of recycled fibres.

Royale^® Napkins would be a superb alternative to cloth napkins! They are elegant, embossed with a lovely design, and are comparable to a cloth napkin. They are generously sized and durable, making them a perfect addition to any dining occasion.

Royale^® Tiger Towel^® paper towels are made from 100 percent virgin wood fibres and do not contain recycled fibre. For the parts of our product that do not require softness, we use recycled materials. For instance, the cores used in the rolls of bathroom tissue and paper towels, as well as the cartons used for our facial tissue are all made of recycled fibres.

Most eyeglass manufacturers do not recommend using tissue products to clean the lenses on your glasses. Please consult your optician for recommended alternatives for your lens care needs.

Royale^® Tiger Towel^® paper towels are safe to use in the microwave. However, you should use caution when reheating foods while using paper towels or napkins. Consult your microwave oven manual for specific instructions regarding reheating foods.

Yes. And remember, clean your windows in the morning if possible. Heat can cause the windows to streak because the washing solution dries too quickly.

Germs love the warm wet environment sponges and rags offer. Royale^® Tiger Towel^® paper towels are strong enough to handle the toughest cleaning jobs and can be thrown away along with those nasty germs.